Contact Us

We’re here to help — whether you have a question about your order, need assistance choosing herbs, or simply want to get in touch with us.

Feel free to reach out anytime.

We respond within 24 hours, Monday–Saturday.

📦 Order Assistance

For questions about:

• Shipping updates

• Tracking numbers

• Damaged packages

• Lost or delayed shipments

• Refund or replacement requests

➡️ Please include your order number in the email for faster assistance.

🌿 Product Questions

If you need help choosing herbs, blends, or have questions about usage, storage, or sourcing — we’re always happy to guide you.

🔒 Privacy Guaranteed

Your information is kept 100% confidential.
We never share your data with third parties except for essential services such as shipping providers.

❤️ Thank you for choosing The Old Herbalist

We appreciate every customer and are always here to help.