FAQs

1. Where do you ship from?

📍 We ship directly from Europe, using reliable international couriers.

2. Do you ship to the USA, Canada, and the UK?

🌍 Yes — absolutely.
We ship to the USA, Canada, the UK, Europe, and most countries worldwide.

3. How long does shipping take?

⏳ Estimated delivery times:

  • USA: 5–10 business days

  • Canada: 5–10 business days

  • UK & Europe: 4–12 business days

  • Australia & Worldwide: 10–20 business days

(Delays may occur due to customs or postal traffic.)

4. Do I have to pay customs fees?

🇺🇸 For USA customers:
No. We cover all import duties from our side.

🌍 Other countries:
Most customers do not pay any import fees for herbal products.

5. My package is delayed — what should I do?

📦 Don’t worry — we always help.
Contact us at theoldherbalist@gmail.com and we will:

  • track your package

  • update you

  • replace or refund if needed

We never leave customers without a solution.

6. What happens if my order arrives damaged?

💔 If your parcel is damaged in transit, simply send us a photo.
We will reship a new package or refund you, whichever you prefer.

7. Do you accept returns?

🔄 Unopened herbal products may be returned within 14 days, after approval.
Opened herbal products cannot be returned for safety reasons.

8. Are your herbs natural?

🌱 Yes.
All our herbs are 100% natural, carefully sourced, and packed fresh in airtight pouches.

9. Are your herbs organic?

🍃 Many of our herbs are wildcrafted or natural.
Some may be organically grown, depending on the supplier and season.
Product pages provide details when available.

10. Do your herbs treat medical conditions?

⚕️ No.
Our products are not intended to diagnose, treat, cure, or prevent any disease.
Always consult a healthcare professional before using herbal products.

11. How should I store my herbs?

🌿 Keep herbs in a cool, dry place away from direct sunlight.
Always close the pouch tightly to maintain freshness.

12. What payment methods do you accept?

💳 We accept:

  • Credit & debit cards

  • PayPal

  • Shop Pay (where available)

  • Other secure payment processors

All payments are encrypted and safe.

13. Can I change my shipping address after placing an order?

✏️ If the order has not shipped yet, yes — contact us immediately.
Once shipped, the address cannot be changed.

14. How do I contact you?

📩 Email us anytime at:
theoldherbalist@gmail.com

We usually reply within 24 hours.