Privacy Policy

This Privacy Policy describes how The Old Herbalist (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit our website or place an order.

We are committed to respecting your privacy and keeping your data safe.

🔐 Information We Collect

We may collect the following information:

✔ Information You Provide Directly:

  • Name

  • Email address

  • Shipping address

  • Billing address

  • Phone number

  • Payment details (processed securely by third-party providers)

✔ Automatically Collected Information:

  • IP address

  • Device type

  • Browser information

  • Pages visited

  • Cookies & tracking technologies

✔ Order Information:

  • Products purchased

  • Order history

  • Delivery preferences

🎯 How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer support

  • Send order updates and notifications

  • Improve website performance and user experience

  • Personalize your shopping experience

  • Detect and prevent fraud

  • Comply with legal and regulatory requirements

We do not sell your personal information to third parties.

💳 Payments & Security

All payments are processed through secure, trusted third-party providers such as Shopify Payments, PayPal, and other authorized processors.

We do not store or have access to your full payment card details.

🍪 Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences

  • Enable website functionality

  • Analyze website traffic

  • Improve user experience

  • Provide relevant marketing

You can manage or disable cookies through your browser settings.

🌍 GDPR (Europe)

If you are located in Europe, you have the right to:

  • Access your personal data

  • Request data correction

  • Request data deletion

  • Object to certain data processing

  • Request a copy of your data

To exercise these rights, contact us at:
📧 support@theoldherbalist.com

🇺🇸 CCPA (California)

California residents may request:

  • Information about collected data

  • Data deletion

  • Opt-out of personal data sharing

We comply fully with CCPA regulations.

🔄 Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders

  • Comply with legal obligations

  • Resolve disputes

  • Improve operations

You may request deletion of your data at any time.

🔐 Data Protection

We implement industry-standard security measures to protect your information, including:

  • Encrypted connections (HTTPS)

  • Secure servers

  • Limited internal access

  • Fraud detection tools

However, no online transmission is 100% secure, and we cannot guarantee absolute protection.

🔗 Sharing Your Information

We may share your information with:

  • Shipping carriers

  • Payment processors

  • Analytics & marketing tools

  • Customer support platforms

These partners are authorized only to use your data to help operate our business.

✉️ Email Communication

By providing your email, you agree to receive:

  • Order confirmations

  • Shipping updates

  • Customer support messages

You can unsubscribe from marketing emails at any time.

🔄 Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted here with an updated “Last updated” date.

📩 Contact Us

For questions about this Privacy Policy or your personal data, contact us at:

📧 theoldherbalist@gmail.com